Terms of service

By using our website and placing an order, you agree to the following:

1. Products & Personalisation

All products are personalised to your specifications. Please double-check all names, spellings, and details before placing your order.

2. Orders & Payment

Orders are processed once full payment has been received. We accept all payment methods listed at checkout.

3. Refunds & Returns

All personalised items are final sale unless faulty. Please see our Refund Policy for details.

4. Shipping & Delivery

Shipping times are estimates only. Stix + Stones is not responsible for postal delays, lost packages, or incorrect addresses.

5. Intellectual Property

All designs, logos, and content on this website are property of Stix + Stones and cannot be reproduced without permission.

6. Limitation of Liability

Stix + Stones is not liable for indirect or incidental losses. Our goal is to provide quality products and excellent service, and we will always do our best to resolve any issues.

7. Changes to Terms

We may update these terms from time to time. Continued use of the site constitutes acceptance of any changes.

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We respect your privacy and are committed to protecting your personal information.

1. Information We Collect

We collect information you provide when placing an order, such as your name, email, shipping address, and payment details.

2. How We Use Your Information

Your information is used to:

• Process and fulfil orders

• Communicate with you about your order

• Improve our products and services

3. Sharing Your Information

We do not sell your information. It may be shared with trusted service providers for payment processing, shipping, or legal compliance.

4. Cookies & Analytics

Our website uses cookies and analytics tools to improve your browsing experience and monitor site performance.

5. Security

We take reasonable measures to protect your personal information, but no online system is completely secure.

6. Your Rights

You may request access to, correction, or deletion of your personal information by contacting us at [your email].

7. Policy Updates

This privacy policy may be updated from time to time. Continued use of our website constitutes acceptance of any updates.

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Need Help or Have Questions?

We love hearing from our customers! 💛

If you have any questions about your order, shipping, or anything else, please don’t hesitate to contact us at stixxstones1@gmail.com We’re always happy to help and want to make your Stix + Stones experience as wonderful as possible.